Breakout Sessions – Thursday Afternoon


Conflict Resolution (CE 6.0)

Conflict in the workplace is one of the most unpleasant experiences that people have there.  Handled poorly, it escalates into entrenched positions and negatively dominates people’s lives.  Further, it undermines workplace goals and threatens careers.  Conflict is a normal part of organizational functioning, though, and handled well both by individuals and leadership, research shows it leads to greater individual and group capacities.  This workshop focuses on the knowledge and skills required for managers and supervisors to work through conflict in a healthy and constructive way, resulting in positive outcomes and improved relationships.

About Tim Nickel



A Spoonful of Storytelling – How to Create the Perfect GR Recipe (CE 1.0)

Join CSNM’s professional government relations consultant as they present a fun, how-to guide on persuading governments. This session will cover the key ingredients to a successful government relations (GR) plan and explain how telling a powerful story is a critical element in building public support for your policy asks. Tips will be provided on how to create the most compelling narrative and how to share that narrative in the most effective way. Just like with food – getting the timing and content right matters.

About Ian Chesney

About Chris Steer



Public Health Inspectors – Your local accountability ally, not your enemy! (CE 2.0)

Does the thought of a visit by your local Public Health Inspector (PHI) fill you and your kitchen staff with anxiety and dread? Fear not! PHIs are not the no-nonsense, kick-you-while-you’re-down hygiene bullies often featured in TV shows and movies. In this thought-provoking talk, you’ll gain valuable insight into the background and role of the PHI so you can think of us as your “local accountability ally” rather than your enemy, helping your facility meet regulatory requirements involving safe food handling practices, with the ultimate goal of keeping all of your clients safe.

Michael Newell